Refund Policy
Last Updated:
1. Refund Process
Refunds for payments made for services provided by Municipal Council Gaura-Barhaj will be subject to the following conditions:
2. Eligible Cases for Refund
- In case of overpayment
- In case of incorrect payment
- When the Municipal Corporation fails to provide the service
- Other circumstances as specified in the rules
3. Refund Procedure
- Application for refund must be made in the prescribed form
- Application must be submitted to the concerned department officer
- All relevant documents must be attached with the application
- Refund process will be initiated after verification of the application
4. Refund Timeframe
- 15-30 working days under normal circumstances
- Maximum 45 working days for complex cases
5. Mode of Refund
Refund will be made through the same mode as the original payment:
- Bank transfer
- Cheque/Demand Draft
- Through original online payment gateway
6. Special Circumstances
Different refund rules may apply for certain special services. In such cases, the guidelines issued by the concerned department will be valid.